John, the owner of a mid-sized used car dealership in Toronto, struggled with lead response times and missed sales opportunities. According to industry research, 78% of customers buy from the first business that responds, but his sales team often took hours—or even days—to follow up on online inquiries. By the time they responded, many potential buyers had already lost interest or gone to a competitor.

After implementing Xentric AI Sales Engine, every lead was engaged within 30 seconds, regardless of the time of day. AI would answer customer questions, handle objections, and book test drives automatically. Even after-hours inquiries were responded to instantly, leading to a 30% increase in test drive bookings within the first 60 days. Additionally, AI-powered follow-ups boosted overall sales by 20%, as fewer leads fell through the cracks.