Dr. Patel’s Chicago dental clinic faced frequent last-minute cancellations, leading to lost revenue and inefficiencies in scheduling. Research from the American Dental Association found that the average no-show rate for dental clinics is 15-30%, significantly affecting profitability. Staff spent hours manually calling and rescheduling patients, taking time away from other tasks.

With Xentric AI Sales Engine, AI took over appointment confirmations, sending automated SMS/email reminders before visits. AI also followed up with patients post-visit, ensuring retention and review collection. Within three months, appointment cancellations dropped by 50%, and patient retention improved by 30%, as follow-ups encouraged recurring bookings.